With business costs rising, you’d think training budgets would take a hit. The truth is, they’re actually getting bigger. Between 2021 and 2022, expenditure in the US rose by 10%. Reaching the $106.1 billion mark, it’s the...
Top customer support skills your teams should master
The customer support team is what can make or break the customer experience. And happy customers are loyal customers who will help businesses bloom and add to their revenue. In brief, good customer support is a revenue generator...
Maximizing the benefits of a customizable LMS: How to make a training portal truly yours
Too long? Too short? Too tight? Too baggy? An item of clothing may look great on the peg. But if it doesn’t fit perfectly, chances are you won’t wear it. Or when you do wear it, you’ll be distracted by its flaws (missing...
Employees use AI tools, but don’t get training on them
The talk of the business world is now AI tools. ChatGPT, Jasper, DALL-E 2, and more are the center of all discussions, with more and more businesses and professionals trying them out (or using them) daily. The way businesses...
Nurturing talent: How to support employee career growth
Most leaders recognize that supporting employee career growth is vital for success. But many companies still rely on traditional approaches to employee training, like one-off sessions, onboarding training, and mandatory...
Listen, act, and grow: The power of employee feedback
“OK, we have 1 minute left. Is there anything you want to share?” That’s how Leonard’s manager, Scott, ended their regular performance review. Previously, he had been talking for almost half an hour...
Rethinking the 9-to-5: Discover flexible work models
During the pandemic, most businesses were forced to implement non-traditional work models (i.e., work from home). Even if the whole world thought it would last for a while and we would all return to the office and the typical...
Why and how to invest in employee financial training
To many employers, the path to company success can be boiled down to a simple formula: create a plan, hire top talent to help carry it out, and then fine-tune future plans for even more success. But how do you go about...
Don’t break the bank: All you need to know about low-cost employee training
Training is one of the most essential investments for businesses. But let’s admit it. It’s expensive. And it’s also one of the first things that companies decide to cut when they need to reduce expenses. According to...
5 DEI training topics your L&D strategy must include
By now, everyone must have heard at least once about diversity, equity, and inclusion in the workplace. And everyone wants to “have” it. But they’re not quite sure how. Diversity, on its own, sounds like a vague concept...