Imagine a bustling office where the tapping of keyboards and the murmur of focused conversations fill the air. A deadline looms. The tension is palpable. In this setting, an empathetic leader plays a crucial role. Rather than...
Author - Elena Koumparaki
Insights and best practices: Optimizing your training budget in 2024
Business needs change. Tools get outdated. And processes often need a shake-up. Sticking to the same old routine won’t cut it in a fast-paced world. As we gear up for the new year, it’s a perfect chance to re-evaluate how we...
Synergizing success: Elevating teamwork in the workplace
Advanced project management tools and flexible work models are the norm in today’s modern workplaces. But there’s a hidden pitfall: drifting apart. These innovations boost individual productivity. But they can sometimes...
Instructor-led vs. self-paced learning: What’s more effective?
Both instructor-led and self-paced learning are common workplace training practices. And both have their own advantages and disadvantages. Let’s see two examples to get a better idea of what they look like in real life. In a...
Experiential learning in the modern workplace: A remote revolution?
For decades, experiential learning has been a celebrated educational approach. The concept is simple but powerful. Through hands-on experiences and real-world problem-solving, participants learn by doing. But the landscape of the...
Top customer support skills your teams should master
The customer support team is what can make or break the customer experience. And happy customers are loyal customers who will help businesses bloom and add to their revenue. In brief, good customer support is a revenue generator...
Employees use AI tools, but don’t get training on them
The talk of the business world is now AI tools. ChatGPT, Jasper, DALL-E 2, and more are the center of all discussions, with more and more businesses and professionals trying them out (or using them) daily. The way businesses...
Listen, act, and grow: The power of employee feedback
“OK, we have 1 minute left. Is there anything you want to share?” That’s how Leonard’s manager, Scott, ended their regular performance review. Previously, he had been talking for almost half an hour...
Rethinking the 9-to-5: Discover flexible work models
During the pandemic, most businesses were forced to implement non-traditional work models (i.e., work from home). Even if the whole world thought it would last for a while and we would all return to the office and the typical...
Don’t break the bank: All you need to know about low-cost employee training
Training is one of the most essential investments for businesses. But let’s admit it. It’s expensive. And it’s also one of the first things that companies decide to cut when they need to reduce expenses. According to...