Employee skills are like a toolbox for work. Hard skills act as the tools, like a drill or a wrench. Soft skills are knowing when and how to use each tool. Both…
It’s unlikely that corporate training is top of mind for your employees. It should, however, be top of mind for your leadership. Without strong corporate training programs, reaching the goals you set…
The customer support team is what can make or break the customer experience. And happy customers are loyal customers who will help businesses bloom and add to their revenue. In brief, good…
According to recent research, the vast majority of workers in every generation (89%) see age diversity at work as positive. They cite the positive benefit of learning from different generations in the workplace.…
Hiring for a managerial role is not easy. Whether you’re looking externally or promoting from within, you’re probably looking at quantifiable achievements and experience. Track records of previous teams they managed to…
As a result of the pandemic, the global workforce received a fast-track education in virtual work interactions. But now, as the dust settles, remote and hybrid work models are defining the future…
For most organizations, there’s no question that having a learning culture is important. So important that it’s actually advertised. Many job ads you read mention “learning opportunities” under benefits. Some might get…
As people suddenly transitioned to remote work, they were bombarded with relevant articles around logistics. Most tips covered questions like: How do I remove distractions while working from home? How do I set…
Good news. After presenting your employee development business case to the board, your proposed L&D budget has finally been approved. With the finances in place and buy-in from senior management, the biggest…
A tenured employee is moving on, and the only thing standing between a smooth team transition and complete operational chaos is a knowledge transfer plan. And yet, most organizations aren’t prepared with…
It’s 2019, and we’re knee-deep in another level of the industrial revolution. Your biggest threat? AI taking control of your systems in an Alien rendition. Nah. In truth, a lack of digital…