Does my plan come with free support?
Support comes as standard with any plan. You can issue a support request directly through our support portal or within your system.
What fully managed means?
Fully managed means that we got you covered regarding anything needed to properly run your learning portal. This includes hosting, backups, security updates and system upgrades.
Can I host the product in my infrastructure?
Yes! You can choose between a fully managed service where we take care of your system or, depending on your needs, you may opt to install it in your own infrastructure. No matter what you choose, the pricing is the same!
Do you offer plans with bigger user limits?
We offer custom plans tailored to your needs for any number of users, even unlimited. Contact us for more information on custom plans.
Can I upgrade, downgrade or cancel at any time?
Pricing reflects an annual and pre-paid commitment. You can opt to upgrade your account without any additional fee or downgrade starting from the next payment cycle.
Are there any limitations on bandwidth or storage?
There are no limitations on bandwidth. Each server comes with a pre-defined storage amount depending on your plan size. You can extend your storage with a small additional fee.
How secure and customizable is the product?
eFront uses a single-tenant infrastructure, which means that your code, database and everything around you system is not shared with any other customer. This offers an unparalleled level of customization flexibility together with exceptional security.
Where my data will be located?
You can select among United States, United Kingdom, Singapore and Australia for hosting your learning portal.