How American Water College scaled training on easy-to-use LMS

Case study with American Water College and eFront.
  • LocationValley Mills, USA
  • IndustryEducation Management
  • Use caseEducation training, Employee training
  • IndustryEducation
  • Size of company1-50

American Water College delivers expert and affordable training to professionals in the water and wastewater fields. Besides programs designed for professional development and continuing education, they also help water operators prepare to pass state certification exams. American Water College offers all training online and uses innovative training methods, making it easier for operators to absorb, remember, and recall knowledge.

The training challenge

For American Water College, training is our business. And we aim to keep growing and serving students in all 50 states.

So, our number one priority was to find a reliable training platform that would grow as our business grew.

For this to be a sound business investment, we had to find a platform that could give us the ability to:

  • Deliver high-quality training through videos and interactive study tools consistently.
  • Offer independent portals so we can cover the specific training needs of individual states and water & wastewater utilities.
  • Give administrators the choice of using our training content as well as adding their custom content.
  • Deliver training on mobile devices so that your students can train on the go.
  • Create a 3-10 course curriculum for our certificate programs.
  • Track student progress, access learning outcomes, and issue certificates to meet our obligations as an IACET Accredited Provider.

From a technical point-of-view, we’re thrilled with the unlimited scalability of eFront. We don’t think it’s possible to outgrow the platform.

Why American Water College chose eFront

It was the single training platform that not only met each one of our requirements, but it was also easy to use and came at a fair price.

The cost was an important factor for us because our training isn’t only high-quality but also affordable. At a price point unmatched by other platforms, choosing eFront was the smartest decision we could make for our business.

The Results

We have now been using eFront for three years to deliver training to approximately 8,000 students nationwide. This number grows every day.

Part of the reason for this success is that we can offer a great user experience for our students. The courses work as well on mobile as they do on a desktop.

From a technical point of view, we’re thrilled with the unlimited scalability of eFront. We don’t think it’s possible to outgrow the platform. And we’ve got high goals to reach. The fact that we can quickly create custom branches means we can offer training down to a department level in water and wastewater utilities. Also, we can provide state-specific training in an independent hub. This is huge for us.

We have also managed to streamline our course development and content management with eFront.

We’re more confident that we can continue to expand our training reach, knowing that eFront will be more than up to the task.

Jay Kerschner

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