Interamerican transforms training into a growth engine with eFront

Interamerican is a multi-distribution insurance company serving over one million individual and corporate clients. As a member of the ACHMEA group, the company has been operating in Greece since its founding in 1969.

Since 2021 Interamerican has been using eFront to train 1,500 learners annually— standardizing onboarding, and managing ongoing insurance advisors’ skills, certification, and compliance training.

The training challenge

The challenges Interamerican faced when it came to training its insurance intermediaries are familiar to those in their industry:

• New-recruit onboarding: Extensive initial training is needed to prepare for certification exams.

• Ongoing compliance: Existing insurance agents must stay current on industry changes and renew certifications.

• Manual overhead: Before eFront, recertification alone generated over 9,000 paper documents each year.

• Distributed workforces: Training varied widely by branch, skill gaps went undetected, and remote agents were hard to reach. Creating resources was labor-intensive, and progress tracking lacked consistency.

Why Interamerican chose eFront

When Yiannis Yiannakopoulos, Head of Learning and Development, took on the challenge of overhauling the Interamerican’s training, he knew one thing right away— he needed a scalable and reliable LMS by his side. 

To comprehensively solve the team’s training challenges, three core requirements became clear in selecting the right LMS:

• Centralizing knowledge: the need for a single knowledge repository where various types of content could be stored in the same place, while still creating tailored learning paths for insurance advisors in different roles. 

• Reports & tracking: the ability to track learner progress, identify skill gaps, and accurately assess outcomes. 

• Scalability & accessibility: the ability to make training available to every single person, including those in more remote locations across Greece.

And with these requirements in mind, eFront quickly emerged as the top choice.

With eFront, Yiannis’s team launched the Digital Learning Academy, a hub of hundreds of learning units— courses, videos, on-demand webinars, podcasts, practice assessments, and more— that serve as the company’s training backbone.

“The Digital Learning Academy caters to the diverse learning needs of individuals in every region of Greece. It provides access to customized training materials and learning experiences tailored to each learner. “

The results

The Digital Learning Academy hasn’t just modernized training at Interamerican— it’s become an engine that drives growth and performance. The return on investment is clear on multiple fronts:

• Democratized knowledge & seamless onboarding: Every new recruit now goes through the same tailored curriculum, regardless of location.
  
  “The Digital Learning Academy has democratized knowledge distribution and streamlined onboarding for new agents, ensuring all newcomers are equally prepared for success,” says Yiannis.
  

• Paperless transformation: Eliminating over 9,000 annual recertification documents has slashed printing costs.

• 40+ Admin hours reclaimed monthly: By digitizing processes, the L&D team now saves more than 40 admin hours each month— time they can spend on high-value activities.

• Effortless reporting: No more chasing down completions. Managers simply log in and access the insights they need.
  
  “One of the most important things is reporting — I don’t need to send any report to anyone anymore. There is a simplicity to eFront that makes it easy for managers to retrieve the information they need about their teams.”

• Automated certification matching: A custom eFront plugin automatically imports external certificates and links them to learner profiles.

• An award-winning strategy: Interamerican’s L&D vision earned Brandon Hall Group Gold Awards for Best Advance in Creating a Learning Strategy in 2022, and Best Learning Technology Implementation in 2024.

eFront is the tool we use to grow the skills of our sales representatives. Our Digital Learning Academy empowers us to attract more young people to the insurance advisor profession.

Yiannis Yiannakopoulos

Head of Learning and Development – Distribution Channels
Interamerican