{"id":8117,"date":"2022-01-27T09:55:30","date_gmt":"2022-01-27T07:55:30","guid":{"rendered":"https:\/\/www.efrontlearning.com\/blog\/?p=8117"},"modified":"2022-01-27T09:55:30","modified_gmt":"2022-01-27T07:55:30","slug":"corporate-stockholm-syndrome","status":"publish","type":"post","link":"https:\/\/www.efrontlearning.com\/blog\/2022\/01\/corporate-stockholm-syndrome.html","title":{"rendered":"Could your employees be suffering from corporate Stockholm syndrome?"},"content":{"rendered":"<div class=\"wp-block-classic-wrap\">As an employer, it\u2019s natural to want your workplace to be safe and supportive. Not only is it better for business, but it\u2019s better for your employees\u2019 mental health and happiness, too. Most companies recognize that duty of care. And have policies and training in place to manage negative behaviors or attitudes (such as bullying, harassment, aggression, and discrimination) that threaten that equilibrium.<\/p>\n<p>But, some toxic workplace dynamics can still thrive undetected\u2014despite your best intentions.<\/p>\n<p>Known as \u201c<strong>corporate Stockholm syndrome<\/strong>\u201d, there are employees who keep quiet about abuse and exploitation in the workplace. And even defend colleagues\u2019 threatening and harmful behavior. So, what steps can you, as an employer, take to prevent this from happening? Or, identify and address a toxic case of corporate Stockholm syndrome that\u2019s gone undetected.<\/p>\n<p>Let\u2019s take a look.<\/p>\n<h2>What is the corporate Stockholm syndrome?<\/h2>\n<p>Understanding what Stockholm syndrome is, why it exists, and how it might manifest itself in the workplace, is the first step to preventing it from becoming \u201ca thing\u201d in your organization. So, before we leap ahead to solutions, first some background.<\/p>\n<p>Stockholm syndrome isn&#8217;t new. But it was formally recognized in the early 1970s after a <a href=\"https:\/\/www.history.com\/news\/stockholm-syndrome\" target=\"_blank\" rel=\"noopener noreferrer\">hostage incident that took place in Stockholm<\/a>. Held captive for a week by a bank robber, the four prisoners, who were threatened and terrorized by their captor, ended up defending him at his trial and even paying for his lawyer. Seemingly irrational on the surface, the feelings of loyalty (even love) experienced by the victims towards their abuser stem from fear, threat, and a gut instinct to survive.<\/p>\n<p>But how does this translate to the workplace? What toxic behaviors exist and why do employees accept and even welcome abusive behavior at work?<\/p>\n<p>Well, when it comes to toxic behaviors these could take the form of a damaging drip-feed of \u201csmaller\u201d slights\u2014verbal abuse, belittling comments, and unreasonable demands and tasks. Or, more forceful and overtly threatening conduct, such as excessive control, coercion, oppression, intimidation, bullying, and harassment.<\/p>\n<p>And there are a number of reasons your employees may hesitate to speak up. Or even defend and form a strong attachment to their abusive colleague.<\/p>\n<p><strong>Survival is a big factor.<\/strong> For most employees, work fuels their existence. And the fear of job loss, being passed over for promotions and bonuses, or the threat of bad performance reviews all represent tangible threats to an employee\u2019s livelihood that could trigger corporate Stockholm syndrome.<\/p>\n<p>Then, there\u2019s <strong>mental health<\/strong>. Some of your employees may have been in abusive or controlling relationships before, either at work or in their personal lives. Experiencing this trauma again could spark familiar feelings of self-doubt, blame, and worthlessness and result in a pattern of behavior that typifies Stockholm syndrome.<\/p>\n<p><strong>Feelings of hopelessness<\/strong> are also linked to Stockholm syndrome in the workplace. Often (not always) the abuser is higher up the corporate hierarchy. And this disparity in status can make employees feel powerless and vulnerable. So, rather than challenging and reporting their abuse, they find a way to justify (and live with) it.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-8120 aligncenter\" src=\"https:\/\/www.efrontlearning.com\/blog\/wp-content\/uploads\/2022\/01\/eFront_20220112_1200x314.png\" alt=\"Corporate Stockholm Syndrome: Fighting Toxic Behaviors In The Workplace\" width=\"1200\" height=\"314\" srcset=\"https:\/\/www.efrontlearning.com\/blog\/wp-content\/uploads\/2022\/01\/eFront_20220112_1200x314.png 1200w, https:\/\/www.efrontlearning.com\/blog\/wp-content\/uploads\/2022\/01\/eFront_20220112_1200x314-300x79.png 300w, https:\/\/www.efrontlearning.com\/blog\/wp-content\/uploads\/2022\/01\/eFront_20220112_1200x314-768x201.png 768w, https:\/\/www.efrontlearning.com\/blog\/wp-content\/uploads\/2022\/01\/eFront_20220112_1200x314-1024x268.png 1024w, https:\/\/www.efrontlearning.com\/blog\/wp-content\/uploads\/2022\/01\/eFront_20220112_1200x314-810x212.png 810w, https:\/\/www.efrontlearning.com\/blog\/wp-content\/uploads\/2022\/01\/eFront_20220112_1200x314-1140x298.png 1140w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<h2>Combating corporate Stockholm syndrome: The role of employers<\/h2>\n<p><strong>Abuse thrives in silence.<\/strong> And when that abuse takes place at a\u00a0workplace, breaking that silence rarely happens unless the right culture\u2019s in place. If an employee believes that their concerns won\u2019t be listened to or taken seriously, they simply won\u2019t talk.<\/p>\n<p>After all, they risk losing everything\u2014their job, career, health benefits, and financial stability as well as their emotional resilience. Not only that but their abuser has already got them emotionally dependent too. Which is why it\u2019s so important for employers to:<\/p>\n<ul>\n<li>Become informed and educated about corporate Stockholm syndrome<\/li>\n<li>Look out for (and train others to recognize) the signs of Stockholm syndrome, a toxic workplace, and workplace abuse in general<\/li>\n<li>Create a safe, supportive, and understanding environment and culture that encourages everyone (whatever their status or position) to open up about anything that makes them feel uncomfortable.<\/li>\n<\/ul>\n<p>But what does that look like in practice? Simply saying that you care about employee wellbeing or delivering a generic course on the topic won\u2019t be enough. You can show your commitment and make a tangible difference by doing the following:<\/p>\n<h3>Set boundaries<\/h3>\n<p>Introduce and promote strict policies to prevent bullying, abuse, and other unaccepted behaviors. These policies should clearly define\u00a0how employees can report incidents:<\/p>\n<ul>\n<li>who they can go to<\/li>\n<li>what steps will be followed<\/li>\n<li>how investigations will be carried out<\/li>\n<li>what support is available<\/li>\n<\/ul>\n<p>At the same time, be open (and consistent) about the behaviors you <em>want<\/em> to see in the workplace.\u00a0Set a good example by publicly recognizing and rewarding behaviors like teamwork, respect, and empathy. When you show that you stick to your values, you encourage more and more people to act upon them\u2014and reject behaviors that don&#8217;t fit in.<\/p>\n<h3>Educate your people<\/h3>\n<p>To be able to report abusive behavior, you need to know what constitutes abusive behavior.\u00a0Often, terms like harassment or mobbing create confusion. But you need to make sure that they mean the same thing to everyone in your company. And that will happen with <strong>proper training<\/strong>.<\/p>\n<p>Offer <a href=\"https:\/\/www.efrontlearning.com\/library\" target=\"_blank\" rel=\"noopener noreferrer\">targeted courses<\/a> on topics around workplace harassment and toxic behaviors at work. This way, people will be able to identify such behaviors\u2014without worrying that maybe &#8220;they&#8217;re exaggerating&#8221; or &#8220;misunderstood something.&#8221;<\/p>\n<p>Then, move on from the theoretical part to <strong>more practical advice<\/strong>. For example, you can run an internal comms campaign that highlights the issue of corporate Stockholm syndrome. As part of this, use fictional (or real life, if you can get them) case studies to illustrate how it might manifest itself and how victims can find a way out. These stories will help employees who might be experiencing Stockholm syndrome in the workplace recognize the signs, apply them to their own situation, and gain the confidence to challenge them.<\/p>\n<h3>Provide support<\/h3>\n<p>Whether you&#8217;ve noticed some toxic behaviors in your workplace or you simply want to be proactive, taking measures to help your people is essential.<\/p>\n<p>First, give\u00a0people the tools to identify and address (or even prevent in the first place) abusive behaviors. These tools could be courses and workshops on <strong>resilience<\/strong>, <strong>emotional intelligence<\/strong>, and <strong>being brave<\/strong>.<\/p>\n<p>You could also expand your benefits package to include mental health and psychological support as and when they might need it. This goes for people who have exhibited toxic behaviors, too. For serious offends, like harassment, you need to take drastic measures. But, if they&#8217;re occasionally being rude, for example, you could dig deeper and find a solution. In some cases,\u00a0employees who exhibit toxic behaviors have been abused in the past and need help to overcome this.<\/p>\n<h2>Prevention is better than cure<\/h2>\n<p>Any employer who takes the duty of care they have towards their employees seriously should take steps to understand and identify signs of Stockholm syndrome in the workplace. But that\u2019s just the start.<\/p>\n<p>Once you\u2019ve spotted those signs, the process that follows is undeniably tough\u2014for everyone, but particularly the victims. Investigating and addressing the issues and then attempting to resolve the situation is complex, emotionally draining for all involved, and a diversion (albeit an essential and unavoidable one) from \u201cbusiness as usual\u201d.<\/p>\n<p>Which is why the best tactic is to <strong>stop those bullying behaviors before they start<\/strong>. Easier said than done, yes. Particularly if you\u2019re running a larger organization. But worth aspiring to.<\/p>\n<p>Tips? Carry out due diligence when hiring by looking at cultural fit and testing out behaviors and attitudes. Make sure your training program is robust and supports your values and behaviors. And then reinforce these through internal communications campaigns and performance management objectives.<\/p>\n<p>You might not eliminate toxic behaviors entirely from the off, but you\u2019ll be on the right (and only) path.<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<p>As an employer, it\u2019s natural to want your workplace to be safe and supportive. Not only is it better for business, but it\u2019s better for your employees\u2019 mental health and happiness, too. Most companies recognize that duty of care. And have policies and training in place to manage negative behaviors or attitudes (such as bullying, [&hellip;]<\/p>\n","protected":false},"author":33903,"featured_media":8118,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[40],"tags":[],"class_list":["post-8117","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-opinion"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.2 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Corporate Stockholm Syndrome: Definition, Examples, and Ways To Treat It<\/title>\n<meta name=\"description\" content=\"The corporate Stockholm syndrome happens when toxic behaviors at work go unreported or even encouraged. 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