{"id":7946,"date":"2021-05-06T20:00:11","date_gmt":"2021-05-06T17:00:11","guid":{"rendered":"https:\/\/www.efrontlearning.com\/blog\/?p=7946"},"modified":"2021-05-06T20:00:11","modified_gmt":"2021-05-06T17:00:11","slug":"digital-transformation-in-corporate-training","status":"publish","type":"post","link":"https:\/\/www.efrontlearning.com\/blog\/2021\/05\/digital-transformation-in-corporate-training.html","title":{"rendered":"Digital transformation: How L&D shapes the future of work"},"content":{"rendered":"
Digital transformation is not a new concept. Using\u00a0tech to optimize the way they work and connect with employees and clients is something most companies have been doing ever since the internet was invented.<\/p>\n

But since the pandemic outbreak, it seems like someone pressed the fast-forward button<\/strong>. The expansion and normalization of a remote workforce, coupled with the subsequent increase in connectivity and mobile device use, brought the future of work a bit early.<\/p>\n

Which means that in order to maintain your edge against your competitors, you have to adapt quickly. You have to find solutions to problems your company didn\u2019t have before \u2014 or doesn’t even have yet.<\/strong> And you need to understand how the different aspects of your company\u2019s digital transformation fit together; where the gaps are. More often than not, you\u2019ll find that these gaps are in your training program.<\/p>\n

In this article, we\u2019ll explore the relationship between digital transformation and corporate training. We\u2019ll see how new technologies impact your training strategy \u2014 and how, in return, training could help drive digital transformation forward for your company.<\/p>\n

What do we mean by digital transformation?<\/h2>\n

As the phrase itself implies, digital transformation begins with embracing new technologies<\/strong>. These technologies are mostly cloud-based solutions, especially hybrid cloud solutions like Google and Azure, that help companies store and manage their content and data safely. Collaboration tools and automatization processes are also gaining ground, simplifying the management of remote teams and various everyday tasks, from payments to time tracking.<\/p>\n

On a global level, companies\u2019 investments in such technologies will amount to several trillion USD in the next few years, and that number is only poised to grow. But the reward is also worth it. Data shows that successfully embracing digital transformation leads to 1.8 times more earnings<\/a> and more than double the growth overall.<\/p>\n

Yet to reap the lasting effects of a successful digital transformation, you need to invest in more than just technology. Here are some of the main changes that also need to take place:<\/p>\n

Changes in the work model<\/h3>\n

Establishing a digital mindset goes beyond just buying and learning how to use a new tool. To minimize disruption and maximize gains from these new technologies, the implementation must be done strategically. Think short sprints, testing all the while, and monitoring results. That requires the whole company to embrace an agile mindset<\/strong>. People should get comfortable with running sprints and short pilots when first tackling new software or a new automatization process.<\/p>\n

It also means you\u2019ll probably need something like a Change or Transformation Manager \u2014 which brings us to the HR part below.<\/p>\n

Changes in HR<\/h3>\n

Digital transformation also initiates an HR digital transformation. As this SHRM article points out, data collection and analysis<\/a> is one of the main fields HR needs to do better in order to fully embrace the change and become digital-first. Through tools that can capture and analyze employee data, the HR of the future can offer valuable insights on business and workforce decisions.<\/p>\n

An HR digital transformation also means creating new roles<\/strong>. For example, a Change or Transformation Manager (also called Chief Transformation Officer) will design and overview the process. This person\u2019s role is to ensure that every new software a company takes on, serves a purpose and is aligned to the company\u2019s growth and cultural goals.<\/p>\n

A good example of how impactful this process can be is Tetra Pak. In 2019, the Swedish food packaging and processing company and its VP Industry 4.0 and Digitalisation Officer<\/a> launched the \u201cFactory of the Future<\/em>.\u201d This initiative consisted of smart solutions that made the production of packaging more efficient through AI and automation. Two years later, Tetra Pak is considered one of the leaders in digital transformation and recently teamed up with Microsoft to further digitize their customer service.<\/p>\n

Changes in corporate training<\/h3>\n

But Tetra Pak\u2019s successful implementation of digital solutions (and its subsequent growth) wouldn\u2019t have been possible without a focus on corporate training<\/strong>. The number of average learning hours per employee<\/a> has practically doubled since 2015 and the company remains committed to helping employees with continuous learning and development.<\/p>\n

Tetra Pak is not the only company to connect the dots between digital transformation and corporate training. Bosch<\/a> sees digital transformation as a slow journey that requires cultural change \u2014 and this change comes from training. Since 2012, Bosch operates an IoT (Internet of Things) lab in Germany that helps train and upskill engineers and machine workers alike on how to use and harness data. According to Mike Mansuetti, President of North America at Bosch, the goal is to not only transform the company but also \u201ceach individual\u2019s understanding of where they fit in that journey<\/em>.\u201d<\/p>\n

\"Digital<\/p>\n

How digital transformation impacts corporate training<\/h2>\n

We\u2019ve already seen that for digital transformation to succeed, it needs to touch every aspect of the company \u2014 from HR to training. So how does digital transformation in training look like?<\/p>\n

Here are several things that are changing:<\/p>\n

The interest & investment in training<\/h3>\n

We\u2019re already seeing an uptick in the companies offering continuous training to their employees. This trend is only going to increase in a post-digital transformation era. Products and processes are changing fast and companies need to ensure their workforce is well-equipped to handle them.<\/p>\n

This goes beyond offering training for a specific digital product. It\u2019s about cultivating the skills and culture that will make employees willing and happy to keep adapting and exploring new technologies<\/strong>. Investing in and offering upskilling and reskilling training is going to be a big part of this process.<\/p>\n

The types of tech<\/h3>\n

It goes without saying that digital transformation will affect the technologies used in training \u2014 it already has to great extent. Asynchronous communication<\/strong>, for example, has become one of the key aspects of online learning, with learners watching instructional videos and answering questions in their own time.<\/p>\n

Immersive technologies like VR and volumetric videos<\/strong> will also become more common for the L&D departments of the future<\/a>. Volumetric videos are already used for training purposes in certain schools, with the University of British Columbia leveraging them to immerse students in the diagnostic process<\/a>.<\/p>\n

It\u2019s not a big stretch to see the possibilities for corporate training. Creating immersive scenarios with the use of such tech makes it easier to retain information and appeals to different types of learners (visual, auditory, kinesthetic, etc.). It also allows remote learners to \u201ccome together\u201d and explore the same VR environment \u2014 from the comfort and privacy of their homes.<\/p>\n

The training\u00a0topics<\/h3>\n

The future of work requires employees that are both digitally savvy and eager learners. A literacy in things like AI, data analytics, cloud computing, and robotic process automation (RPA) will come in handy for most companies.<\/p>\n

That being said, soft skills are not becoming obsolete any time soon. If anything, the rise of remote work has shown us that soft skills are critical to maintaining team collaboration and delivering a consistently great customer experience.<\/p>\n

The delivery methods<\/h3>\n

Perhaps the greatest effect digital transformation has had on corporate training has to do with the way training content is being delivered.<\/p>\n

From microlearning to gamification and personalization elements, to ensuring content can be viewed on all mobile devices, corporate training has changed a lot. And it will keep changing and evolving as remote training becomes the norm and new technologies become available.<\/p>\n

The role of learning in digital transformation<\/h2>\n

Companies like Tetra Pak and Bosch have clearly shown that it\u2019s possible for L&D to not only go hand-in-hand with digital transformation but lead it as well.<\/p>\n

If you\u2019re wondering how your own L&D department can help drive this process for your company, consider the below use cases:<\/p>\n

Pilot testing new technologies<\/h3>\n

Not every new software you\u2019re thinking of investing in will be a good fit for your company\u2019s needs. But since most SaaS and IoT companies offer free (or discounted) trial periods, your L&D team can benefit and do a pilot test run.<\/p>\n

You can even incorporate these new tools and technologies into your training program and get quick feedback from learners<\/strong>. This way, you\u2019ll have more data to help you decide whether you should invest in them in the long run.<\/p>\n

Creating a culture of digital literacy \u2014 in leadership and beyond<\/h3>\n

It\u2019s not just employees who need to embrace new technologies. A digital transformation in training means that a company\u2019s leadership can (and should) also benefit from it. Hiring a Chief Transformation Officer is a great step in the right direction. But if the CEO and\/or the C-suite are not digitally literate, making good decisions when it comes to acquiring new tech will be a challenge.<\/p>\n

Your L&D department can help with that.<\/p>\n

Traditionally, leadership training<\/a> took place at some conference hall once a year \u2014 but that was both inefficient and disruptive. Online leadership training, with the use of an LMS, gives flexibility to learners and increases engagement. It also significantly decreases the costs, so that even more people in your company can take it. Which, in turn, ensures that more future leaders will be digitally literate.<\/p>\n

Promoting agility<\/h3>\n

Agility, agility, agility. The word is thrown around a lot in articles that discuss the future of work \u2014 and for good reason. As you work to digitally transform your company, things will not always go according to plan. Or, plans will change.<\/p>\n

Your employees need to be able to make in-the-moment decisions in situations that won\u2019t necessarily be familiar to them. They will need to be willing to test and make mistakes<\/strong> \u2014 and that\u2019s where the agile mindset comes in.<\/p>\n

Your L&D department is in the unique position to create a corporate training program that will focus on teaching agility (and the soft skills that support it). This will make your company\u2019s digital transformation go much smoother.<\/p>\n

Entering the digital transformation era<\/h2>\n

No longer \u201csomething to think about<\/em>\u201d for the future, digital transformation has become a necessity \u2014 if you want your business to survive and grow.<\/p>\n

Digital transformation is an all-encompassing process that corporate training, and particularly eLearning, plays a dual part in. You can train people for changes in technology, but you can also change how people gain new knowledge, setting them up for success in the future.<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

Digital transformation is not a new concept. Using\u00a0tech to optimize the way they work and connect with employees and clients is something most companies have been doing ever since the internet was invented. But since the pandemic outbreak, it seems like someone pressed the fast-forward button. The expansion and normalization of a remote workforce, coupled […]<\/p>\n","protected":false},"author":33903,"featured_media":7949,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[59],"tags":[],"class_list":["post-7946","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-elearning"],"yoast_head":"\nDigital Transformation: How Corporate Training Changes and How it Shapes the Future of Work<\/title>\n<meta name=\"description\" content=\"Digital transformation changes the way companies deliver training. 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