{"id":6211,"date":"2017-10-26T18:00:00","date_gmt":"2017-10-26T15:00:00","guid":{"rendered":"https:\/\/www.efrontlearning.com\/blog\/?p=6211"},"modified":"2018-09-21T16:50:25","modified_gmt":"2018-09-21T13:50:25","slug":"leverage-learning-employee-experience","status":"publish","type":"post","link":"https:\/\/www.efrontlearning.com\/blog\/2017\/10\/leverage-learning-employee-experience.html","title":{"rendered":"Leveraging Learning for the Ultimate Employee Experience"},"content":{"rendered":"
There aren\u2019t many who would argue against the importance of organizational culture, or employee engagement, or workflow, for that matter. But today, there are many who would argue that each of these on their own is not enough.<\/span><\/p>\n

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Why?<\/span><\/p>\n

Well, think about it. We operate in a digital age<\/strong>, where people, ideas, and behaviors are all exposed and connected.<\/strong> Social media<\/strong><\/a>, online communities, intranets and enterprise systems are creating a new level of transparency inside and outside of the workplace.<\/span><\/p>\n

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We operate in a digital age, where people, ideas, and behaviors are all exposed and connected.<\/blockquote>\n \n Share on <\/span>\n \n <\/path>\n <\/svg>\n <\/a>\n <\/div>\n

And then there\u2019s\u00a0<\/span>the Millennials<\/a><\/strong>,<\/strong> an age of employee born and bred with digital creativity and flexibility at their fingertips. Employees that we need to attract, develop and retain in an increasingly open and competitive talent market.<\/span><\/p>\n

Enter, <\/span>the employee experience<\/span>. An amalgamation of a variety of elements of culture, engagement, and meaningful work. The <\/span>complete<\/span><\/i> employee experience<\/span> is one that excites, inspires and engages employees<\/strong><\/a>.<\/span><\/p>\n

The Consumerization of HR<\/h2>\n

The concept of employee experience draws inspiration from a more widely familiar term \u2013 customer experience.<\/strong> The definition of customer experience is generally accepted to be the way customers perceive their experience with a company<\/span><\/i>.<\/span><\/p>\n

So, just as a rude Sales Consultant might tarnish a customer\u2019s perception of a brand, a bad experience during a recruitment interview might have a negative impact on an employee\u2019s perception of the company.<\/span><\/p>\n

What this means is that companies need to build an employee brand proposition.<\/strong> This is a convincing argument for why an employee should <\/span>want<\/span><\/i> to belong to your company, and what makes you different from all of the other companies out there in the world searching for top talent. \u00a0<\/span><\/p>\n

But apart from the concept of customer experience, and the adoption of an employee brand proposition, the consumerization of HR is taking shape in a number of customer experience strategy tools.<\/strong> Like journey maps and needs-based segmentation.<\/span><\/p>\n