{"id":10,"date":"2011-11-14T05:03:00","date_gmt":"2011-11-14T05:03:00","guid":{"rendered":"http:\/\/blog2.efrontlearning.net\/2011\/11\/professional-support-at-an-open-source-lms-interview-with-athanasios-papagelis-co-founder-technical-director-at-epignosis-ltd.html"},"modified":"2012-04-05T08:19:56","modified_gmt":"2012-04-05T08:19:56","slug":"professional-support-at-open-source-lms","status":"publish","type":"post","link":"https:\/\/www.efrontlearning.com\/blog\/2011\/11\/professional-support-at-open-source-lms.html","title":{"rendered":"Professional Support for an Open Source LMS: Interview with Athanasios Papagelis Co-founder & Technical Director at Epignosis Ltd"},"content":{"rendered":"
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C.P.: What is one of the reasons that SMEs choose eFront<\/a> as an eLearning solution?<\/strong><\/em>
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\nAthanasios Papagelis<\/strong><\/em> <\/strong><\/em><\/a>– Co-founder & Technical Director at Epignosis Ltd:<\/strong><\/em>
\nOne of the reasons that eFront<\/a> is an extremely successful eLearning solution especially for medium organizations is the fact that is well supported. By saying well supported, I mean that eFront<\/a> is professionally supported and although designed to last, our clients can always rely that someone is on hand if something does go wrong. <\/em><\/strong><\/p>\n

=> I will very much appreciate if you share your thoughts concerning the following question “Is Professional Support\u00a0 IMPORTANT for an Open Source LMS?”<\/strong><\/em>
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C.P.: How are you doing regarding support at eFront<\/a>?<\/strong><\/em> <\/strong><\/em>
\nAthanasios Papagelis – Co-founder & Technical Director at Epignosis Ltd:<\/strong><\/em>
\nWe use an advance enterprise software to support our worldwide clients that use eFront<\/a>. All the issues are visible to our support engineers and are tracked online for later reference to our clients. This way we can track:<\/p>\n